Agents for care

Preface

Pestle gives pharmacies agents that handle routine calls and patient requests, so every patient conversation feels personal, and like they are talking to part of your team.

We start with the phone: refill requests, pickup questions, owed medications, delivery requests, insurance issues, and counseling questions that interrupt the pharmacy day.

Pestle helps patients get answers faster, while giving pharmacists more room to be present where their judgment, care, and attention matter most.

The problem

Community pharmacies are one of the most trusted healthcare touchpoints, but they are not equipped to manage patient conversations at scale.

Phone lines are overwhelmed. Staff are constantly interrupted. Patients wait on hold. Pharmacists are pulled away from checking, counseling, and solving clinical problems.

Most of these conversations matter.

Not all of them need to interrupt the team in real time.

The result is a pharmacy experience that feels more rushed than it should: delayed requests, stressed staff, missed follow-ups, and less time for the conversations that actually need a pharmacist.

The approach

We want every patient conversation to feel personal, without making every conversation manual.

Pestle handles the routine moments that interrupt the pharmacy day: refill reminders, pickup questions, owed medications, delivery requests, insurance issues, and counseling triage.

As pharmacists, we know what can be automated, what needs staff follow-up, and what needs pharmacist judgment.

So patients get answers faster, and pharmacists have more room to care.

Conversational, not transactional

Patients should not need another portal.

Your team should not need another tool.

The interface is the phone call.

Pestle integrates into your existing phone system, handles routine calls, and turns each conversation into a structured workflow.

To patients, it feels like calling your pharmacy.

To your team, it becomes organized work instead of another interruption.

Pharmacist in the loop

Agents handle the routine; pharmacists handle the meaningful.

Pestle is designed so a single pharmacist can give attentive care to many more patients than they can today, without being interrupted by every routine call or request.

Pharmacists stay in control, and step in when their judgment, expertise, and care are needed most.

Why pharmacy needs this now

As scope of practice expands, pharmacists are expected to be more present with patients, not less. But routine calls, insurance issues, refill questions, and workflow noise keep pulling them away. Pestle is built by pharmacists who understand what can be automated, what should be routed, and what needs pharmacist judgment.

What we're building

• A pharmacist assistant for routine calls and patient requests.
• A shared inbox so calls, messages, and follow-ups do not get lost.
• Workflow tooling so pharmacists can supervise at scale.
• Integrations with the phone and dispensing systems pharmacies already use.